1. AC Question's Avatar
    I was using my samsung galaxy 10.1 and it worked fine... closed it up for the night and in the morning it was frozen on a page stating Encryption failed.. it is froze on that page and I can't move it...?? I don't know what an encryption even is???
    11-13-2015 02:33 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Data encryption protects the data on the tablet, and requires you to enter a password each time you unlock the device. But it's something you have to initiate, in Settings>Security. If this happened on its own, then something has gone very wrong with the firmware or hardware. There might not be anything you can do about it--sorry!

    Can you force a shutdown by pressing and holding Power and Vol Down for about 20-30 seconds? If so, then see if you can boot into Recovery afterwards and wipe the cache partition: https://support.t-mobile.com/docs/DOC-14245.
    11-13-2015 10:40 PM

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