1. AC Question's Avatar
    i got my new s6 phone just for 3 weeks.
    days ago i installed the APP GPS Scout and then
    i got frozen and auto shut down and restart continuous.
    so i decided to do a hard factory reset,
    everything is fine there,finished wipe cache, wipe data/factory reset.
    but i can't get the phone back to work
    after the phone reboot.
    it keep stucking at the samsung log on screen or samsung flash screen.
    few times i got into the phone app screen and worked for some mins,
    then it crashed again.
    and just before its working again then i installed wechat app,
    then it frozen again,i had to use power+volume down for restart the phone.
    anyone have idea what's problem and how to resolve it?
    thanks
    11-14-2015 07:16 PM
  2. Raptor007's Avatar
    Typically a factory reset will do the trick restoring everything back to day 0. It could be something actually wrong with the device itself and if its only a few weeks old I would take it back to the carrier and not accept their its past the return window of 14 days. The phone isn't 6 months old, its 3 weeks so you should get a new unit not a refurbished one, IMO.
    11-14-2015 08:23 PM

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