1. AC Question's Avatar
    It happens on Twitter & Facebook. I will click on a video then once it starts, it plays, I can hear it but I can see what's happening in the video because the picture is gray & glitches throughout most of the video... its not my connection I checked. What can I do to fix this problem on my Galaxy S4 active?
    Help me please.
    11-15-2015 09:02 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is this while using the apps, the websites, or both? Does it happen on both wi-fi and mobile data?

    Try wiping the cache partition: http://support.t-mobile.com/docs/DOC-5744
    11-15-2015 03:42 PM

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