1. AC Question's Avatar
    I got samsung galaxy S5 and I keep searching for updates and it shows me that the phone is already updated. My friend updated the new version for his samsung s5 too, while I didn't! The lollipop version. I really wan't to update it, so whats the problem exactly? Help please </3
    11-15-2015 01:49 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! What carrier are you on? Is your S5 carrier-specific (i.e., sold by the carrier), and if so, is it the same carrier as the one you're on now?
    11-15-2015 02:40 PM
  3. Heba Saad's Avatar
    I don't know what you mean exactly ') But I bought my mobile online from Souq.com . what you need to know more exactly?
    11-17-2015 06:35 AM
  4. dpham00's Avatar
    I don't know what you mean exactly ') But I bought my mobile online from Souq.com . what you need to know more exactly?
    That is like eBay...so we need to know the exact model you bought as multiple models are sold on that site, as well as where you are. As some models are only designed for certain areas or even carriers and may require a carrier specific sim to get the OTA.

    Alternatively you can go to a Samsung service center to assist you in updating.
    B. Diddy likes this.
    11-17-2015 08:02 AM
  5. B. Diddy's Avatar
    dpham00 took the words right out of my mouth!

    Go to Settings>About Phone, and tell us what the exact model number is.
    11-17-2015 10:52 AM

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