1. AC Question's Avatar
    Hi. I am looking for some help please.
    I have a Samsung galaxy S5, which is working fine i.e. I can access the internet, make and receive phone calls etc but when I go into the settings app to get to the phone settings i.e. the screens showing the connection, my device, accounts and more comes up white and will not display anything.
    If I pull down the home screen from the to all the small icons are shown along the top but I can not access any of the main phine settings. Is there a fix for this or will I have to factory reset the phone?
    I am a bit of a technophobe so please make any instructions as '*****' proof as possible. Thankyou
    11-15-2015 04:20 PM
  2. sethyboy's Avatar
    Try a wipe of the cache partition. It doesn't delete any data, and might fix the problem. Follow the instructions at this link: https://support.t-mobile.com/docs/DOC-10683
    11-15-2015 05:04 PM

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