Lock screen seems to not work

[RealtorROb]

Hello,
I setup my lock screen so that it needs my thumb scan to open, but sometimes my lock screen will say "swipe to open" and any one can open my phone that way. What am I doing wrong?
Thanks

 

[belodion]

Have you tried Safe Mode? A third-party app may be causing trouble.

Posted via the Android Central App

 

[RealtorROb]

I havent. So, I would use safe to remove a suspected app?

 

[RealtorROb]

Mode*

 

[Javier P]

Have you enabled any of the Smart lock options?

 

[RealtorROb]

Not sure, so probably not. Is that in the settings?

 

[Javier P]

Not sure, so probably not. Is that in the settings?

Which phone do you have? In some phones is under settings - security - lock screen. In Samsung devices you could try in Menu - Settings - Lock screen and security - Secure Lock settings - Smart Lock

 

[Fawzi Fawaz]

I ised to have the same problem and the solution is to reset ur phone

Posted via the Android Central App

 

[RealtorROb]

I'll give it a try

 

[RealtorROb]

Reset my phone and did an update, still same problem. Here is my settings, it shows screen lock set to finger print

 

[RealtorROb]

Screen lock finger print

 

[RealtorROb]

Here is my lock screen

 

[RealtorROb]

When I change it to pattern, it works, but if I switch back to finger print lock, I can just swipe open my phone