1. AC Question's Avatar
    because I want to hard format after that is happen
    11-16-2015 04:53 PM
  2. OceanView's Avatar
    If you want to do a Reset of the phone, you can hold the Voulme Up + Home Button and Power all at the same time and hold them until you get the Android robot on the screen. Then wait a few seconds and you will get a prompt of options. You can then down arrow to Reset and Erase Data.
    11-16-2015 05:20 PM

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