1. AC Question's Avatar
    So last week my S5 Active's home button and back button completely stopped working . Then when it's locked it keeps turning itself on at random and draining the battery. Now it's randomly going to google or S voice when I'm using the phone or freezing and restarting itself at random or the lock button stops working all together.

    For a week now I've tried updating to Android 5.1.1 but it always tells me the update has failed and it's getting to the point where I can't use my phone most of the time. I've cleared up almost 4 GB of space and keep deleting my cache but nothing seems to work. Does anyone know how to fix this problem?
    11-17-2015 03:39 PM
  2. OceanView's Avatar
    seems like you have an issue with the home button.
    More like a hardware issue but just in case it isn't, back up your device and restore to original factory setting and try again.
    11-17-2015 03:54 PM

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