My HTC Desire 626 is frozen on the start up/turn off screen.

[AC Question]

My phone turned off all by itself after Facebook had trouble working. Now my phone has been stuck on the startup/turn off screen for an hour. I try charging it and it doesn't show it's charging. Also I have tried a hard reset. NOTHING is working. HELP!

 

[B. Diddy]

Welcome to Android Central! Are you actually able to do the hard reset, or does it not let you get to that screen either?

 

[Dominic Pinz]

First my phone was frozen then I Tried to turn it off now it is stuck on the turn of screen and I can't hard reset it I tried and it won't leave the screen