Traded phone, Motorola razor to Motorola droid turbo 2. Contacts did not restore.

A

AC Question

My 300 Contacts did not restore to new Motorola droid 2 turbo phone. Photos, call logs, texts.. all restored but not contacts. Please tell me I can still get these. I have Google account also. The guy at the store did this for me, so I assumed he knew what he was doing. I get out to the car and none of my contacts are there. I backed up to cloud 3 or 4 times before I went to the store and I also have a Google account. Someone please help.
 

hallux

Q&A Team
Jul 7, 2013
12,322
7
38
Visit site
Were the contacts "Google" contacts or were they "phone" contacts? If they were Google contacts, they should restore with your Google account. If they were phone contacts, you may need the Verizon Cloud app to restore from the backup.