1. AC Question's Avatar
    Hello,

    Frustratingly, out of knowhere - my HTC one suddenly stopped turning on. I cannot connect via usb either. My laptop recognises my phone for a few seconds, when I connect via usb, then disconnects.

    I cannot view content, photos, videos. I have lots of treasured content on there from holidays etc.

    Is there anyway I can get them off my phone?

    I think they are stored on the phones internal memory, is there any equipment I can get to help me rescue my phone?

    Any help\very much appreciated
    12-05-2015 06:26 AM
  2. the tall guy's Avatar
    Hi, sadly the only option I had was to connect the device to a laptop and see if you can drag and drop your content. Have you taken the phone to a repair store to see if they can offer any suggestions?
    12-17-2015 03:03 AM

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