1. AC Question's Avatar
    I have a fingerprint screen unlock. Note 5 all of a sudden didn't recognize my fingerprint. Had to enter back up password, which unfortunately it also didn't recognize. Then my phone reset, and is locked. I went to Sprint, they said there is nothing they could do, it is a Google security lock, and I have to wait 72 hours for Google to unlock, or buy a brand new phone. I just bought this one 2 months ago, so not up for that.
    Anyway around the Google lockdown, and reset?
    12-05-2015 10:32 AM
  2. AlphaTango414's Avatar
    Hello and welcome to Android Central.

    Have you called Google yourself to see what they say?
    12-05-2015 10:54 AM

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