1. AC Question's Avatar
    I restarted my samsung galaxy s3 and when i get to setting date and time it says google accounts has stopped working and wont let me get in to my device. Plz help.
    12-06-2015 05:37 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you do a factory reset for some reason? Was it malfunctioning beforehand?
    12-07-2015 02:51 PM
  3. maownieplace's Avatar
    Yes, I did a factory reset as my mum gave me this phone and I was having trouble opening up my own google account
    12-12-2015 06:40 AM
  4. B. Diddy's Avatar
    Are you still within the Setup Wizard, or did you already get past that? After you did the factory reset, did it ask you to enter the Google account and password that was previously on the phone prior to the reset? If so, then you have to enter your mother's Google information, since it's part of Google's factory reset protection feature. In order to get her account completely off the phone, you have to remove her account in the Settings>Accounts menu, then do the factory reset.
    12-13-2015 01:32 AM

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