1. Eli And's Avatar
    I have a samsung galaxy core prime. And my headphone jack stopped working. I go through straight talk vid you plug in headphones my phone freezes and restarts. I've tried to factory reset it and it doesn't work.
    Any suggestions?
    12-14-2015 12:39 PM
  2. dpham00's Avatar
    If you have a case, I would try to remove it and see if it works.

    Please see this thread for more general tips that may help :

    http://forums.androidcentral.com/amb...eshooting.html
    12-14-2015 01:40 PM

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