1. AC Question's Avatar
    When I plug my phone into my usb 3.0 slot on my laptop using a standard usb cable, it doesn't show up at all on the application. My phone currently has the "Firmware upgrade encountered an issue. Please select recovery mode in kies & try again", but when I clich emergency recovery, nothing shows up. Help?
    12-14-2015 04:33 PM
  2. dpham00's Avatar
    I am not sure but I will check with the ambassador team to see if they have any ideas
    12-14-2015 05:49 PM
  3. AlphaTango414's Avatar
    Just use Odin to flash the firmware.
    12-14-2015 08:52 PM
  4. anon(632115)'s Avatar
    You need to use USB 2.0 port and make sure you use the cable that came with the device as Samsung compatible cables are wired differently
    12-15-2015 04:56 AM

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