My Instagram photos won't save to my camera roll

[AC Question]

After I updated to the latest version of Instagram, the photos I upload on IG won't save to my phone gallery. I've tried everything. I've deleted the app and reinstalled it. I've cleared my cache. I've checked my settings on IG and they're set correctly. I'm going insane. Please help.

 

[Michael Nancarrow]

AC:

What phone do you use, what version of Android, and what version of IG are you using?

Is it not saving the original, or either?


Regards
Michael Nancarrow

 

[melliedammolhan]

Hello Michael,

My phone is an HTC One version 5.0.2. I use IG in version 7.6.0.

It saves the original photo to my phone gallery, but not the filtered.

Regards,
Melanie

 

[cbacc]

Hi, all --

I'm using a Samsung Galaxy Note 5 and the latest version of Instagram. I have the "save original photos" feature enabled in my setting. However, like others in this thread, none of my photos are saving to my phone's photo gallery as I upload them to my Instagram account. I've tried uninstalling and reinstalling the app but the problem still persists. I've also tried numerous times to contact Instagram but their "support" is mediocre -- they haven't even bothered to respond to any of my inquiries.

If anyone can offer some suggestions as to what the problem could be and how to go about fixing it, that'd be much appreciated!

Thank you.

 

[chadharnish]

Add me to the list / Nexus 6P AND Nexus 9. Tried most every troubleshooting technique I can imagine. I have Google Photos backing up my Instagram folder, this is the only thing I could imagine may be affecting it?

 

[AlphaTango414]

Sounds like it came from the latest update on Instagram since it's cross platform on multiple android versions.

Contact the app development team via Play Store.

 

[03041995]

Add me on this list. Nexus 5 with Android 6.0.1

 

[Modamony]

I had the same problem with my Samsung Note 5 and used the application manager to uninstall Instagram updates. This seemed to work and IG pics started saving to my camera again. Hopefully they get the updated version working correctly soon!

 

[AlphaTango414]

Make sure to report the bug via email to android-support@instagram.com

 

[shellee holt]

The last photos that saved into my gallery was on Friday Dec 18th. After that, everything i tried wouldnt load them into gallery. Galaxy note 5

 

[vkutsyla]

Same thing after update on this week. Android 4.3

 

[Ulala79]

I've had the same issue with my HTC One phone and my Samsung tablet. Apparently it's a bug in the current update of Instagram. I've solved it by installing an older version of the application and making sure automatic updates don't take place. I've written to the developers. Let's see if they fix it.

 

[hayhayley]

I had the same problem since the update.
I un-installed instagram and googled "old versions of instagram" clicked on top result and re-download the most recent old version. Now photos are saving as normal again.

 

[Pascal Konings]

Great, this indeed fixed it! Let's hope the developers create a decent fix as well.

 

[springjackets]

I've had the same issue with the s5. I haven't unistalled IG yet. Will I lose my followers or the people I follow with the uninstall/reinstall? Thank you.

 

[hayhayley]

Springjackets no it won't affect your account or followers. You will be prompted to sign in again and all will remain the same

 

[heididelmas]

Same issue with me and I've got the Motorola X Play. Could anyone copy the link to the best old version of instagram to install? Thanks. I hope they fix this with the next update...

 

[Killian M]

Having the same issue nothing has worked after trying everything. Also does anyone else have a problem recording video since the update for the new software 5.1.1. I have a Samsung Galaxy Note 5 and I can't record video anymore either. Anyone else have these problems?

 

[dezwald]

I believe Instagram has made some changes to their app regarding this issue. Prior, your filtered photos were saved your phone's photo library. Now, only the original copy of photos taken with the instagram app will only be saved. Not the filtered ones.

I use to upload photos to my phone from my camera or go pro and then upload them to instagram to I could add filters. I would then extract the filtered photos from my phone's photo library and put them back on my computer.

 

[SierraCube]

Hi Melani, pls refer to feedback from hahayley 12-26-2015, 03:32 PM. It works for me after uninstalling IG. Then reinstalling "old versions of instagram" , try version 7.7.0, it saves both original photo and the filtered one to my phone gallery.

I had the same problem since the update.
I un-installed instagram and googled "old versions of instagram" clicked on top result and re-download the most recent old version. Now photos are saving as normal again.