1. AC Question's Avatar
    After I updated to the latest version of Instagram, the photos I upload on IG won't save to my phone gallery. I've tried everything. I've deleted the app and reinstalled it. I've cleared my cache. I've checked my settings on IG and they're set correctly. I'm going insane. Please help.
    12-17-2015 07:36 PM
  2. Michael Nancarrow's Avatar
    AC:

    What phone do you use, what version of Android, and what version of IG are you using?

    Is it not saving the original, or either?


    Regards
    Michael Nancarrow
    12-18-2015 06:17 AM
  3. melliedammolhan's Avatar
    Hello Michael,

    My phone is an HTC One version 5.0.2. I use IG in version 7.6.0.

    It saves the original photo to my phone gallery, but not the filtered.

    Regards,
    Melanie
    12-18-2015 11:33 AM
  4. cbacc's Avatar
    Hi, all --

    I'm using a Samsung Galaxy Note 5 and the latest version of Instagram. I have the "save original photos" feature enabled in my setting. However, like others in this thread, none of my photos are saving to my phone's photo gallery as I upload them to my Instagram account. I've tried uninstalling and reinstalling the app but the problem still persists. I've also tried numerous times to contact Instagram but their "support" is mediocre -- they haven't even bothered to respond to any of my inquiries.

    If anyone can offer some suggestions as to what the problem could be and how to go about fixing it, that'd be much appreciated!

    Thank you.
    12-19-2015 11:26 PM
  5. chadharnish's Avatar
    Add me to the list / Nexus 6P AND Nexus 9. Tried most every troubleshooting technique I can imagine. I have Google Photos backing up my Instagram folder, this is the only thing I could imagine may be affecting it?
    12-21-2015 02:11 PM
  6. AlphaTango414's Avatar
    Sounds like it came from the latest update on Instagram since it's cross platform on multiple android versions.

    Contact the app development team via Play Store.
    12-21-2015 02:20 PM
  7. 03041995's Avatar
    Add me on this list. Nexus 5 with Android 6.0.1
    12-22-2015 05:23 AM
  8. Modamony's Avatar
    I had the same problem with my Samsung Note 5 and used the application manager to uninstall Instagram updates. This seemed to work and IG pics started saving to my camera again. Hopefully they get the updated version working correctly soon!
    12-23-2015 03:51 AM
  9. AlphaTango414's Avatar
    Make sure to report the bug via email to android-support@instagram.com
    12-23-2015 04:03 AM
  10. shellee holt's Avatar
    The last photos that saved into my gallery was on Friday Dec 18th. After that, everything i tried wouldnt load them into gallery. Galaxy note 5
    12-23-2015 09:57 PM
  11. vkutsyla's Avatar
    Same thing after update on this week. Android 4.3
    12-24-2015 08:03 AM
  12. Ulala79's Avatar
    I've had the same issue with my HTC One phone and my Samsung tablet. Apparently it's a bug in the current update of Instagram. I've solved it by installing an older version of the application and making sure automatic updates don't take place. I've written to the developers. Let's see if they fix it.
    Pascal Konings likes this.
    12-25-2015 04:17 AM
  13. hayhayley's Avatar
    I had the same problem since the update.
    I un-installed instagram and googled "old versions of instagram" clicked on top result and re-download the most recent old version. Now photos are saving as normal again.
    Pascal Konings and tube517 like this.
    12-26-2015 02:32 PM
  14. Pascal Konings's Avatar
    Great, this indeed fixed it! Let's hope the developers create a decent fix as well.
    12-26-2015 05:42 PM
  15. springjackets's Avatar
    I've had the same issue with the s5. I haven't unistalled IG yet. Will I lose my followers or the people I follow with the uninstall/reinstall? Thank you.
    12-28-2015 12:15 AM
  16. hayhayley's Avatar
    Springjackets no it won't affect your account or followers. You will be prompted to sign in again and all will remain the same
    12-28-2015 03:50 PM
  17. heididelmas's Avatar
    Same issue with me and I've got the Motorola X Play. Could anyone copy the link to the best old version of instagram to install? Thanks. I hope they fix this with the next update...
    12-30-2015 03:57 PM
  18. Killian M's Avatar
    Having the same issue nothing has worked after trying everything. Also does anyone else have a problem recording video since the update for the new software 5.1.1. I have a Samsung Galaxy Note 5 and I can't record video anymore either. Anyone else have these problems?
    12-31-2015 11:02 PM
  19. dezwald's Avatar
    I believe Instagram has made some changes to their app regarding this issue. Prior, your filtered photos were saved your phone's photo library. Now, only the original copy of photos taken with the instagram app will only be saved. Not the filtered ones.

    I use to upload photos to my phone from my camera or go pro and then upload them to instagram to I could add filters. I would then extract the filtered photos from my phone's photo library and put them back on my computer.
    01-01-2016 05:32 AM
  20. SierraCube's Avatar
    Hi Melani, pls refer to feedback from hahayley 12-26-2015, 03:32 PM. It works for me after uninstalling IG. Then reinstalling "old versions of instagram" , try version 7.7.0, it saves both original photo and the filtered one to my phone gallery.

    I had the same problem since the update.
    I un-installed instagram and googled "old versions of instagram" clicked on top result and re-download the most recent old version. Now photos are saving as normal again.
    01-02-2016 02:25 AM
  21. yardkat's Avatar
    Hi everyone,
    I have a Samsung Galaxy S5 and I've been having the same issue with Instagram not saving the edited photos to my gallery. I tried a bunch of fixes, none worked including deleting all Instagram folders and trying to start from scratch with Instagram. Didn't work, then I googled old version of Instagram and installed the first one, and it worked great, photos were saving again.
    Instagram updated itself over night and now it's not working again so there you go. Bah.
    Thanks!
    01-02-2016 09:35 AM
  22. hayhayley's Avatar
    If you go into your appstore there should be an option somewhere to stop automatic updates.
    The old version of instagram was going well it's now starting to get a little glitchy - click on a photo and it opens the photo next to it, can't change profile photo, and now app is crashing randomly.
    Not sure how long this version will work for and hoping this isn't a permanent change for instagram!
    01-03-2016 03:23 PM
  23. zbombz's Avatar
    I am having the same issue with the LG V10. This is a very frustrating bug. I have notified Instagram multiple times with no response.
    01-06-2016 12:16 PM
  24. zbombz's Avatar
    I just installed version 7.7.0 per the advice above, and the issue disappears. I'm not going to be updating again until Instagram addresses this bug.
    01-06-2016 01:02 PM
  25. zbombz's Avatar
    I got in touch with the IG team. They are aware of this bug and are going to fix on the next release. Stay tuned.
    01-06-2016 03:56 PM
56 123

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