1. AC Question's Avatar
    Hi,
    occasionally my Galaxy S4 disables the lock screen.

    I have set the lock screen to use a pattern for security but a simple swipe will unlock it. There is also a lock icon at the bottom of the screen which brings up the lock screen.

    Why is this happening? Why doesn't the lock screen engage automatically?
    12-18-2015 09:09 AM
  2. Javier P's Avatar
    Hi, welcome to the forums! Do you have the Webroot app installed in your phone? There are some reports of this app disabling the lock screen method.
    12-18-2015 09:12 AM

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