1. AC Question's Avatar
    I use finger print access on my note 4.
    When I switched my phone on just now,
    it asked my for my simcard code.
    But didn't give me an option to swipe my finger print & unlock my phone.
    Then it says enter back up pin. (I cannot for the life of me remember my back up pin)
    When I entered the wrong PIN five times, it say to me **INCORRECT FINGERPRINT**,
    and that was after entering a code.

    What do I do to fix this?
    Is there any way to unlock this without sending the phone in and losing everything?
    12-19-2015 04:46 AM
  2. Claude Speed's Avatar
    I use finger print access on my note 4.
    When I switched my phone on just now,
    it asked my for my simcard code.
    But didn't give me an option to swipe my finger print & unlock my phone.
    Then it says enter back up pin. (I cannot for the life of me remember my back up pin)
    When I entered the wrong PIN five times, it say to me **INCORRECT FINGERPRINT**,
    and that was after entering a code.

    What do I do to fix this?
    Is there any way to unlock this without sending the phone in and losing everything?
    Remove the SIM card
    12-19-2015 04:47 AM
  3. agramroche's Avatar
    Hi. I tried that. When I switch the phone on, it goes to the screen which says Emergency Calls only.
    Then it doesn't even say enter back up pin.
    It just shows you need to enter something.
    When you try to enter the code, the key pad pops up.
    12-19-2015 05:00 AM
  4. belodion's Avatar
    Try resetting your security setting via Android Device
    Manager, from a PC or laptop.
    12-19-2015 05:23 AM

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