Headphone volume increase leads to "unfortunately system ui has stopped"

[AC Question]

A couple of weeks after I got my 5x I started getting this error: increasing the media volume while headphones are plugged in makes a "unfortunately system ui has stopped" error popup. This means I can only listen at low volume on headphones. It happens whether I change the volume via the up/down buttons, or using the on screen UI. It seems to be exactly where the "listening at high volume may damage your hearing" warning would normally occur.

I've also found a second way of reproducing the error now: moving the data usage limit below the currently used amount. Or tapping the notification once this has happened.

I've got screenshots if it's any help.

And the problem is still present in safe mode.

Anyone got any idea on the cause or a solution? Be nice to fix this without a factory reset!

 

[B. Diddy]

Welcome to Android Central! If it's happening in Safe Mode, it's probably a glitch in the firmware. Did this start after a system update?

I would try reinstalling the firmware manually: How to manually update your Nexus | Android Central. But this will wipe your device.

 

[tomviner]

Original poster here, thanks for the answer B. Diddy.

To answer your question, it started randomly (not just after an update), and remains after the recent upgrade to 6.0.1.

Before trying your suggestion and wiping my device, I've reported the issue with logs. I'm not allowed to post links but it's Android Open Source Project - Issue Tracker number 197735

 

[Ebrahim H]

I am having the same problem on my oneplus one. Did u find any solution?

 

[Sam Beckwith]

I'm also having the same problem on my OnePlus One.

I found the solution on the Issue Tracker number 197735 page that tomviner mentioned. The solution suggested in comment #23 worked for me.

 

[Harsimran S]

Could you please share the details for the same here a link to tgat page will be helpful

 

[Varun Ravi]

Could you please share the details for the same here a link to tgat page will be helpful

The problem is with the screen overlay and permissions.

Open settings , go to Apps . under apps click on the wrench tool (settings icon)

Under that go to draw over other apps.

Click the menu option and select show system apps. Turn on screen overlay for system UI app.

This should solve your problem. The reason this happens is because you aren't allowing the system to display warning messages or prompts since overlay is off. So it force closes instead of handling the exception and displaying a message.

 

[Jhav Powell]

Same problem wuth my LG G4 and its really annoying help

 

[Hemanth lv]

The problem is with the screen overlay and permissions.

Open settings , go to Apps . under apps click on the wrench tool (settings icon)

Under that go to draw over other apps.

Click the menu option and select show system apps. Turn on screen overlay for system UI app.

This should solve your problem. The reason this happens is because you aren't allowing the system to display warning messages or prompts since overlay is off. So it force closes instead of handling the exception and displaying a message.

Thanx it has worked for me.

 

[Pandhari Sapate]

media volume up headphones "unfortunately system ui has stopped"

 

[Benjamin Mooney]

Fixed this issue for me. Thanks You Varun Ravi !

 

[Anish Joshi]

This solved my problem. THANKS...

 

[DirtyPony]

It worked thank u! I've been having this issue on my Z2 for months and scanning the internet for help had nothing about it-NOTHING! I searched again today randomly with no high hopes while searching for another issue ( thanks Sony..) and found this post! I'm grateful, thanx again u guys!! ☺

 

[Capt Serg]

Thank you very much. It worked. the prob was with the lattest update to the System UI 6.0.1

 

[BrandonPatterson]

I went to do this just now on my Moto Z Play droid and had to show system apps to find system ui..... But for some reason it's set to no and is grayed out and won't let me change the setting. Is the something else I need to do first in my case?

 

[giannag28]

This same problem has just started for me today, and I haven't had as of yet.

I went to do this just now on my Moto Z Play droid and had to show system apps to find system ui..... But for some reason it's set to no and is grayed out and won't let me change the setting. Is the something else I need to do first in my case?

Actually, I just figured out how to fix this on the Moto Z Play Droid! Go to Settings > Apps > click the three vertical dots > Reset App Preferences > Reset Apps.

You may have to go back and change preferences for other apps, but this fixes the headphone bug.

 

[Qualls18]

I have a LG Stylo so how can i fix it?

 

[fawziali2001]

The problem is with the screen overlay and permissions.

Open settings , go to Apps . under apps click on the wrench tool (settings icon)

Under that go to draw over other apps.

Click the menu option and select show system apps. Turn on screen overlay for system UI app.

This should solve your problem. The reason this happens is because you aren't allowing the system to display warning messages or prompts since overlay is off. So it force closes instead of handling the exception and displaying a message.

That worked like a charm. Thank you so much. I was about to sell my phone and get another. Thanks again.

 

[alain0221]

About the issue on system ui stopping when volume is increased while using my headphones, it was solved when I turned on the screen overlay of some of the system ui and now I can increase the volume of my sony z2 when using my headphones.I had this problem for almost 3 months and now I feel great because I found the solution from this forum.

Thank you very much guys..

 

[Kumaravel Karunakaran]

Thanks its working fine my device moto 3g