1. AC Question's Avatar
    I am not able to acess my phone. it is asking to sign in when i click forget password but my keypad is not acessing iam unable see my keypad to enter password
    12-22-2015 10:10 PM
  2. Almeuit's Avatar
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
    Also you can try entering your main PW wrong a few times and the phone usually will prompt for your Google Account to unlock the device if you would rather do than (or don't have access to ADM).
    12-23-2015 06:39 PM
  3. laflynt's Avatar
    Having the same problem. I've already done the lock successfully via ADM, but I am unable to use my new PIN, the phone is just locked with my optional message coming up.
    01-05-2016 09:16 AM

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