1. AC Question's Avatar
    had a brand new s5 from Samsung got a s6 so I did a factory reset on the s5 and Samsung put a lock on the phone and not it says this phone is locked because of an abnormal factory reset. Tried to reset password will still not unlock the phone tried to do another factory reset still won't reset the phone.
    12-23-2015 12:39 PM
  2. belodion's Avatar
    It may be best to contact Samsung customer support for advice.
    12-23-2015 01:19 PM

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