Why does my Moto X Pure crash while updating to Marshmallow?

A

AC Question

I have a Moto X Pure 16 GB (US version), but am using a Singapore SIM card. I got the Marshmallow OTA update notification, but every time I try to install the update, I get an érror' message at the green robot screen.

I've tried a factory reset, removing the SIM card, and the SD card, but nothing works. Would really appreciate some advice as I'm quite excited about upgrade to MM.
 

Forum statistics

Threads
943,148
Messages
6,917,524
Members
3,158,848
Latest member
Finsrepair