Downloads from play store will not play

[ssalamone]

I have downloaded movies and shows from play store. Once they are downloaded they will not play. If they are not downloaded they will play. We are traveling and the kids need access to these movies and shows. What is the problem!!

 

[B. Diddy]

Welcome to Android Central! What happens when you try to play them offline? Are you using the Google Play Movies app?

 

[AlphaTango414]

Yes make sure you are using the Google play movie app thats mentioned above.