1. AC Question's Avatar
    The update took 20 minutes and it shut it self off while it was updating . I have a moto x phone .PLEASE HELP ME .I have so many photos on there that I can't get back . and you see I use Snapchat for my camera .and when it rebooted all my Snapchat photos were gone . and I checked my drive and all my photos are gone too . like I have no idea what to do .
    12-28-2015 09:28 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which generation of Moto X (2013 or 2014, or one of the 2015 variants like the X Pure or X Play)? Was it an official system update that was pushed over the air to the phone?

    Did you use a file manager app to look for the actual photo files? Or connect it via USB to your computer and use Windows Explorer to look?
    12-29-2015 03:09 AM

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