1. AC Question's Avatar
    I clicked on power off, and it has been running in that mode for about 20 minutes now. I can't get it to do anything. It just says shutting down with the cursor going in circles. I don't know what to do. I also don't have a plastic opening tool to get the back cover off my phone take the battery out and put it back in. Help.
    01-01-2016 04:36 PM
  2. srkmagnus's Avatar
    Long press the power button to force it to turn off. Let us know if that helps.
    01-01-2016 04:59 PM

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