1. AC Question's Avatar
    I can not unlock my screen on my Samsung S5 bc it is broken. the phone turns on and rings. but I cant answer it, nor do any of the screen buttons seem to respond (and I cannot see them). Can I retrieve my info (pics/videos)from the phone before I send it to tmobie? I connected the device to my computer thru keis, it acknowledged the device, but it said I have to unlock the phone. I have a pattern on the device in order to unlock it. if I cannot retrieve the info, can I at least wipe all of my info from the device (saved passwords/sign in/login info)?
    01-02-2016 11:35 AM

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