1. AC Question's Avatar
    My phone is j5 and I try many different ways to fix and it faild
    01-04-2016 01:48 PM
  2. Javier P's Avatar
    Hi, welcome to the forums! Which areas are you having problems with? Could you give us more details about your issue?
    Usernamt likes this.
    01-04-2016 01:53 PM
  3. Usernamt's Avatar
    Hi, welcome to the forums! Which areas are you having problems with? Could you give us more details about your issue?
    01-04-2016 02:10 PM
  4. Usernamt's Avatar
    Settings button
    01-04-2016 02:12 PM
  5. Usernamt's Avatar
    The area is settings button and it becomes work again if I restart the phone .please someone help me
    01-04-2016 02:18 PM
  6. Javier P's Avatar
    Hi, thanks for registering and welcome as a new member! Do you mean that the settings shortcut doesn't work? Can you access the settings from the drop down menu? What happens if you drag the settings shortcut to a different place on your homescreen?
    Usernamt likes this.
    01-04-2016 02:21 PM
  7. Usernamt's Avatar
    Drop menu working all things ok .but setting button no
    01-04-2016 02:24 PM
  8. Javier P's Avatar
    Maybe it's a launcher problem. I would try a couple of things. First add a new shortcut for the settings from the app drawer and see if it works. Also, you could try clearing cache for the Touchwiz launcher in your settings - apps - all tab and then reboot your phone.
    01-04-2016 02:33 PM
  9. Usernamt's Avatar
    I was cleared a data of touchwiz home
    And I cleared all apps only the necessary apps .and the problem still exist
    01-04-2016 02:41 PM
  10. Javier P's Avatar
    Have you already tried booting your phone in safe mode and see if the problem persists?
    01-04-2016 02:49 PM
  11. Usernamt's Avatar
    This error disappears and comes itself
    01-04-2016 02:53 PM
  12. Usernamt's Avatar
    Yes I tried booting my phone in safe mode many times .it work a period of time and the error come again
    01-04-2016 02:56 PM
  13. Javier P's Avatar
    Could you post a screenshot to see where your screen is unresponsive? And, as I asked before, have you already tried adding the settings shortcut in a different place? This will help to know if there's a problem with your settings (system) or just a dead spot on your screen.
    01-04-2016 03:05 PM
  14. Usernamt's Avatar
    And if I turned a phone and hit don't working
    01-04-2016 03:06 PM
  15. Usernamt's Avatar
    just a dead spot on my screen
    01-04-2016 03:11 PM
  16. Usernamt's Avatar
    just a dead spot on my screen.it not only setting shortcut but the other shortcut exist in this area such as more or move
    01-04-2016 03:19 PM
  17. Usernamt's Avatar
    What shall I do.?
    01-04-2016 03:23 PM
  18. Javier P's Avatar
    just a dead spot on my screen
    Ok. Where is that dead spot? It could be a hardware problem, something wrong with your system or just a conflict with a third party app.

    Just in case, is this dead spot located on the top left of your screen? Do you have Facebook Messenger installed in your phone? Try disabling it and see if it helps.
    01-04-2016 03:24 PM
  19. Usernamt's Avatar
    Yes it exist on the top left
    01-04-2016 03:29 PM
  20. Usernamt's Avatar
    Yes the problem become fixed thank you .but the proplem may occur again
    01-04-2016 03:39 PM
  21. Usernamt's Avatar
    It driving me to crazy
    01-04-2016 03:49 PM

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