1. AC Question's Avatar
    My phone screen is completely black and unresponsive. I've just received my replacement, but I want to factory reset my phone. I can't seem to just turn it off though so i can hard reset it.
    I've tried holding down the power button for up to 1 minute and it does nothing.

    Thanks in advance!
    01-04-2016 04:27 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! If the screen is dead, it'll be hard to do a hardware button factory reset anyway. In any case, you have to press and hold Power and Vol Down for about 15-20 seconds to force a shutdown.
    01-05-2016 04:03 AM

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