1. AC Question's Avatar
    My provider released the 5.0.1 Lollipop update and now my buttons won't work.

    I have researched for a fix but to no avail.

    I have very recently preformed a factory reset but still in the same boat.

    Anyone found a way forward?

    Galaxy S4 (GT-I9507)
    01-04-2016 06:12 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! As a temporary workaround, install Handy Soft Keys.

    Does this persist in Safe Mode? https://support.t-mobile.com/docs/DOC-11724
    01-05-2016 03:43 AM
  3. Crankn's Avatar
    Thanks for the app, i'll have a play with it.

    Yes it still persists in Safe Mode.
    01-05-2016 10:51 PM
  4. B. Diddy's Avatar
    I've seen this issue crop up on the S4 after the Lollipop update in other posts. Not sure if there's a fix. Have you already tried reinstalling the firmware using Samsung Kies or Samsung Smart Switch?
    01-06-2016 03:09 AM
  5. Crankn's Avatar
    No I haven't. I have Kies on my PC so I will look into it.

    Is it easy to reinstall the firmware? I imagine Kies will just tell me that the latest firmware is up to date. What is the process?

    Thanks.
    01-06-2016 04:53 PM
  6. B. Diddy's Avatar
    These are the steps for Kies 3. I'm not sure if that's the version that the S4 uses, though. Kies - How do I Restore my original Samsung ROM (remove custom OS ROM) using Kies 3?
    01-07-2016 02:10 AM

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