1. AC Question's Avatar
    My battery as of late goes from 70% to 30% to 15% to 4% before cycling itself multiple times until battery fully drains. I take out the battery and when turned on my phone says I have around 45% life left.

    I went to the sprint store in hopes to get the battery replaced. Mind you I'm no dummy when it comes to my phone. I know all about conserving battery life. I told the rep I've already done everything including a factory reset. He said he could do a software reset. That's the first time I've hear of it. Does anyone know what exactly that is and how to do it?
    01-06-2016 01:00 PM
  2. Javier P's Avatar
    Hello, welcome to the forums! Which phone do you have? Have you already tried using a new battery? I'm not sure what he meant by software reset but probably be was telling you to flash the factory image, installing the OS back.
    01-06-2016 01:43 PM
  3. Ipoopapples's Avatar
    I have the note 4
    01-06-2016 03:17 PM
  4. Ipoopapples's Avatar
    Thanks! I have the note 4
    01-06-2016 03:18 PM
  5. belodion's Avatar
    Like you, and Javier P, I'd be inclined to try a new battery.
    01-06-2016 05:18 PM

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