1. AC Question's Avatar
    I just got a new unlocked galaxy s5 and inadvertently locked it and can not unlock it. I have forgotten my password to Metro and unable to get to store right now. They want to send a new pin to phone but can not use phone....can not get them to understand I want it sent to my email.
    01-08-2016 11:18 AM
  2. Almeuit's Avatar
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
    Also you can try entering your main PW wrong a few times and the phone usually will prompt for your Google Account to unlock the device if you would rather do than (or don't have access to ADM).
    01-08-2016 11:47 AM
  3. Sheldon Sun's Avatar
    Hi, I also have the same problem.

    Tried this:
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager. From there you can setup a new password and GPS/Locate your device. - My device cannot be located. Phone is right beside me and turned on.

    Also you can try entering your main PW wrong a few times and the phone usually will prompt for your Google Account to unlock the device if you would rather do than (or don't have access to ADM). - there is no prompt for google account to unlock.

    Also tried to lock my phone using the ADM by changing to a new password but it also does not work.

    What should I do? Please help me. I have important messages in my phone. Thank you very much.
    03-15-2016 08:26 AM

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