1. AC Question's Avatar
    Hello everyone. I recently got a brand new Huawei Honor bee aka Huawei Y5 and everything works fine except that it's back button often hangs and stops working when pressed repeatedly 2-3 times. Also, if I place it on a sofa or something similarly soft, like a carpet, none of the hardware buttons work but everything on the screen works okay. The moment I use it with my hand as a back support, it works fine except for the back button issue which is always persistent. Is anyone else also having the same issue? And are these problems related to hardware or firmware?
    Your help will be greatly appreciated.
    01-09-2016 02:13 AM
  2. dpham00's Avatar
    I would contact Huawei Honor for a warranty replacement
    01-09-2016 10:38 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Before that, see if it persists in Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    dpham00 likes this.
    01-09-2016 06:32 PM
  4. Asif Iqbal5's Avatar
    I am also facing same problem.
    I also notice same problem in (but little improvment) in Huawei Honor 4c.
    02-25-2016 07:00 PM

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