1. AC Question's Avatar
    I'm locked out of my s6, fingerprint option no longer appears, I cannot remember the device password or Google ID. I've tried to find the Google logon and reset but apparently it doesnt recognise any back up email addresses or phone numbers I would have provided.
    Is a factory reset my only option and start from scratch and will it definitely allow me back in after losing all data?
    please help!!!!!!!!!!
    01-09-2016 04:45 AM
  2. Claude Speed's Avatar
    I'm locked out of my s6, fingerprint option no longer appears, I cannot remember the device password or Google ID. I've tried to find the Google logon and reset but apparently it doesnt recognise any back up email addresses or phone numbers I would have provided.
    Is a factory reset my only option and start from scratch and will it definitely allow me back in after losing all data?
    please help!!!!!!!!!!
    Have you installed Samsung Kies?
    01-09-2016 06:36 AM
  3. anon(632115)'s Avatar
    Samsung Kies isn't going to help and without password backups the OP is pretty much screwed if the reactivation lock is on as that will prevent a reset.
    01-09-2016 06:47 AM

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