1. AC Question's Avatar
    The screen comes on but I can't use it - it is frozen. So I can't unlock it. I have tried turning it off - the menu comes up but it is frozen too.
    01-09-2016 01:32 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does it respond to touch anywhere? It's possible the digitizer failed, in which case you'd have to contact Samsung for a repair (if still under warranty), or bring it to a local repair shop.

    You could also try booting into Recovery and wiping the cache partition. Follow the steps in this video, but instead of selecting Wipe Data/Factory Reset, make sure you select Wipe Cache Partition. When complete, then select Reboot System Now.

    01-09-2016 05:37 PM

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