privacy protection password.. how can i retrieve it?

[AC Question]

hi.. i just hard reset my phone and when i restarted it it asked me of privacy protection password.. i tried my old password but it did not get through.. how can i retrieve it?

 

[dpham00]

Try using Android device manager to re lock the device with your google password

 

[B. Diddy]

Welcome to Android Central! Which phone? Is it a Blu phone? I've seen a number of posts about mysterious privacy protection password requests that show up for no reason on those phones.

 

[eugenejunior]

this is a Android, BLU 5.0 Mega
privacy protection password

 

[B. Diddy]

Welcome to Android Central! Since this seems to be somewhat common with Blu phones, I would contact Blu support and ask them about it. Contact Service