1. AC Question's Avatar
    I have a Samsung Galaxy S5 mini and I still haven't received the 5.0 Lollipop update. My friends who have the same phone and are on the same carrier (Vodafone) and have received the update. I've tried everything. I even e-mailed Samsung about 8 months ago they said it would be in the next couple of months and I emailed vodafone and I got no reply.

    What are my options? I really don't want to stuck on an old version forever.
    01-10-2016 09:15 AM
  2. sydneycooper1979's Avatar
    Hello! You could try to wipe the cache and see if that triggers the update. Or you could do a factory data reset which should prompt the update if it is available.
    01-10-2016 09:58 AM
  3. Harry Clarke2's Avatar
    Hey it's me from the post, I've already tried both sadly
    01-10-2016 10:40 AM
  4. Kelly Kearns's Avatar
    Hey it's me from the post, I've already tried both sadly
    Where are you located?
    01-10-2016 11:09 AM
  5. Harry Clarke2's Avatar
    Northern Ireland
    01-10-2016 01:17 PM
  6. Kelly Kearns's Avatar
    Are there Samsung walkin locations near you? They can flash the update on your phone for free.
    01-10-2016 01:30 PM
  7. Harry Clarke2's Avatar
    Yeah, one has recently been built like last month ahah, i'll take it in. What do I say to them?
    01-10-2016 01:43 PM
  8. Kelly Kearns's Avatar
    Just tell them you haven't received the update and they can check it for you and flash the update if available.
    01-10-2016 01:45 PM

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