1. AC Question's Avatar
    I bought a used Samsung Galaxy S5 and it says it needs it previous Samsung account name and password. I don't know it and can't get a hold of the previous owner. I tried my account but it says Process failed. How do I get past this
    01-11-2016 02:21 AM
  2. Kelly Kearns's Avatar
    Welcome to the forums!

    You can get past this, it is a security issue. They did not remove their Samsung account before resetting the phone and had the reactivation lock on.

    I don't know if Samsung can or will help you with this.
    01-11-2016 04:54 AM

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