1. AC Question's Avatar
    This is my first day with the samsung galaxy prime. Over wifi I created the google account but as I did not want in the cell all the stuff I have in my google, I use the account I have for the nook, and add a new password (maybe this was a mistake). After inserting the sim, now the device is stuck asking the password, google password does not work, what other password? Samsung? Is all that necessary to answer a call and brouse around wifi?
    I"ve read about factory reset. Is that the case? or I should go to T-mobile and return the phone? Is it because is prepaid? Is it a bug or this is really not a good phone?
    I am very confused. Thanks for the advice.
    01-29-2016 12:47 AM
  2. anon(632115)'s Avatar
    You have recognised your mistake. Your Google account is the same account for both devices so 2 different password will not work
    01-29-2016 03:40 AM
  3. AlphaTango414's Avatar
    Enter the password you set when you made the Gmail account. When you set up a Gmail account, you have to add a secondary email address for recovery options. Use this service if you do not remember the password.
    Rukbat likes this.
    01-29-2016 03:57 AM

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