My New LG Ultimate 2 Knock Code Doesn't Work - Can't Open Phone

A

AC Question

Just got it yesterday, activated it, set up the knock code pattern. I charged it fully and now I can't open the phone. I just get the screen with the 4 brackets image. I'm assuming I have to tap on the brackets or inside them? Tried every which way. No good.

I found some posts that offered a hack around the knock code, but didn't work. The one that said to hold down the low volume button while holding the power button opened a screen that looked like the camera screen. But when I tapped it the screen went to the knock code pattern.

Also tried tapping the wrong code 5 times but it didn't shift me to the pin code entry screen.

As I don't have anything loaded on the phone yet, should I do a reset? Is there a way around this stupid knock code? I don't mind entering a pin code each time as I'm not an active user.
 

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