1. Madi B's Avatar
    So I've had the Samsung Galaxy S4 for a few months now and haven't had any major issues with it until now. The other day I recorded a two minute video using the built in camera app, and then tried to view it immediately using the Gallery app. When I tried this, it didn't even buffer before displaying "Can't Play Video" on a black screen. Another family member developed the same problem with the same phone today. I tried viewing the video through Google Drive, and it didn't work. I sent it to a friend and she was able to view it. YouTube and Facebook still work, as does taking photos. I've heard the recent Google+ update is responsible but I'm not sure... I've tried basic restarts and clearing cache. Help would be great.
    02-01-2016 10:42 PM
  2. nahoku's Avatar
    So many threads nowadays about this very subject. It can't be a coincidence. Seeing as you've heard about Google+ update being responsible, THIS is from the Note 4 forum... have a read. Hope it helps.
    Laura Knotek likes this.
    02-02-2016 12:05 AM
  3. Madi B's Avatar
    Thanks! Checked out some solutions and got it to somewhat work!
    02-03-2016 12:05 AM
  4. nahoku's Avatar
    Thanks! Checked out some solutions and got it to somewhat work!
    What exactly did you do? If you post your solution, it may help others with the same problem. Was it tied to the Google+ update?
    02-03-2016 04:36 AM

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