1. AC Question's Avatar
    Im trying to factory reset my phone, I was told it was a glitch my phone kept telling me "google play store has stopped working", I factory reset and its still telling me the same thing. Anyone know why?!?!
    02-20-2016 11:45 PM
  2. nahoku's Avatar
    Your post is contradictive. Did you or did you not factory reset your phone? If you did reset it, then all the apps and data you had on the phone should be gone. Are they gone?
    02-21-2016 12:14 AM
  3. klw604's Avatar
    I factory reset it as I was told, and it is now still telling me "unfortunately, google play store has stopped working" so im a little confused as the factory reset should have cleared it out...
    02-21-2016 12:26 AM
  4. nahoku's Avatar
    Not if the problem is actually with Google play store instead of your phone.

    You didn't answer the question though. Let me rephrase... Did all your apps and data disappear after you did a factory reset on your phone? I'm trying to find out if you actually factory reset it. If your apps and data is still present, then you didn't run a factory reset.
    02-21-2016 12:59 AM

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