1. AC Question's Avatar
    My brother recently passed away an I have his phone. He had the fingerprint lock screen. My mother an I would like to get the pics, videos etc. From the phone.. I do not have any password or Google info.. Is there anyway around it.. Samsung has been of no help as well as AT&T
    02-24-2016 02:34 PM
  2. dpham00's Avatar
    Sorry for your loss. If he hasn't been buried yet, then you can use his fingerprint to unlock the phone.
    02-24-2016 02:36 PM
  3. Almeuit's Avatar
    I would contact Google and see if they can help you with his information.
    02-24-2016 02:38 PM
  4. VDub2174's Avatar
    Did the phone have an SD card? Which device was it again?
    02-24-2016 02:40 PM
  5. Kdroberts43's Avatar
    He was cremated... Note5 is the phone.. Haven't tried contacting google
    02-24-2016 02:45 PM
  6. Laura Knotek's Avatar
    Next of kin should be able to get access to his account by providing a certified death certificate.
    VDub2174 and Almeuit like this.
    02-24-2016 02:46 PM
  7. VDub2174's Avatar
    He was cremated... Note5 is the phone.. Haven't tried contacting google
    Unfortunately there isn't a tool or trick we can suggest to get into the phone that doesn't involve some sort of password.
    Almeuit and Laura Knotek like this.
    02-24-2016 02:47 PM
  8. Laura Knotek's Avatar
    02-24-2016 02:51 PM
  9. Kdroberts43's Avatar
    Yes I have a copy of the death certificate an I'm listed as the brother
    02-24-2016 02:59 PM
  10. Kdroberts43's Avatar
    Thank you laura
    Laura Knotek likes this.
    02-24-2016 03:00 PM

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