1. AC Question's Avatar
    My phone is set on security thumbprint mode.it doesnt reconize my print.and wants a back up pass word.ive tried several but none seem to work. Please help me get into my phone.of course i caant answer or text with it in this locked mode.
    03-03-2016 06:44 PM
  2. itguyjax8430's Avatar
    My phone is set on security thumbprint mode.it doesnt reconize my print.and wants a back up pass word.ive tried several but none seem to work. Please help me get into my phone.of course i caant answer or text with it in this locked mode.
    Welcome to Android Central!

    You can try using Android Device Manager to unlock the phone using your Google account.

    https://www.google.com/android/devicemanager
    03-03-2016 06:51 PM

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