1. AC Question's Avatar
    Very recently, my Sprint Samsung Galaxy Note 4 has been freezing and restarting itself. It occasionally restarts with the "could not boot" page where it says downloading do not turn off target, and I have to remove the battery to get it to turn back on.

    I had a memory card that I removed to see if the problem was fixed. No change. I cleared the cache, no change. I ran it in safe mode, no change. I factory reset it with no change also. There really isn't a pattern to the freezing and rebooting, usually I am just using an app or exiting or trying to open another.

    I've had this phone for almost a year and a half with no issues, and now this is happening 8 months before I am able to upgrade. Any solutions?
    03-09-2016 08:26 PM
  2. srkmagnus's Avatar
    Backup your data and factory reset. That should fix the problem. Let us know if you have any questions.
    03-09-2016 11:20 PM

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