1. AC Question's Avatar
    Hi,

    i have a HTC phone and when i go to turn it on it is virating 7 times and not booting,

    this is my dads phoen i doubt he has installed anything on there that would cause this

    were happy to wipe it but just want to get his contacts and pictures off 1st can you help

    i can manage to get up a boot screen by holding down the power and volume button

    on the screen is as followed

    *** Locked ***
    G3U PVT SHIP S-ON RH
    HBOOT-1. 18. 0002
    RADIO-14.11.36Q4.21
    OS-1. 10. 401. 4
    eMMC-boot
    NOV 12 2013 11:57:38. 25066

    HBOOT USB PLUG

    <vol up>
    <vol down>
    <power>

    FASTBOOT
    RECOVERY
    FACTORY RESET
    SIMLOCK
    SHOW BARCODE
    03-10-2016 11:02 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which HTC phone? Select Recovery in that menu, then when you see the No Command screen, press and hold Vol Up and then tap Power, then release both buttons. You should see the Recovery Menu--select Wipe Cache Partition. After that's done, Reboot System Now.
    03-10-2016 06:25 PM

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