1. AC Question's Avatar
    Activation lock
    03-14-2016 01:39 PM
  2. hallux's Avatar
    Is the phone yours? Are you the original owner of the phone? If you are and you have proof of purchase, your carrier might be able to assist.

    This is the theft deterrent/killswitch that was instituted in the last couple of years. When the OS tries to activate with your Google account, there is a check against the server to verify the serial number is linked to your account or another account. Unless you can sign in to the device with the account the serial number is linked to, you're SOL on setting it up.

    Nobody here will (or should) help you defeat this lock, your best option is the carrier or Motorola, provided you have proof of purchase for the device.
    03-14-2016 01:46 PM

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