1. AC Question's Avatar
    I updated the phone to Marshmellow 6.0.1

    Now the phone skips back screen like I have pressed the back button without me touching the phone.
    If I am in an app/game it keeps trying to close it.
    If I am using anything it tries to skip back to the previous screen

    I have wiped the cache partition - no impact
    I have backed up and done a hard factory reset - trying to set-up the phone and it has skipped back to welcome page so that hasn't worked.

    Any suggestions or is my 4 month old Samsung Galaxy S6 now about as useful as a brick as I can't use it!

    Any suggestions?
    03-15-2016 03:31 PM

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