1. RichieMaz's Avatar
    After having my Samsung Note 5 for about 3 weeks I have an issue. An advertisement bar keeps popping up on my screen. It shows up with every screen. Messaging, settings, security, email and misc apps. This only began yesterday. The only change I made was to open an Easter egg. Maybe this caused it? It takes up the lower 4 parts of my screen, making it impossible to use typing screens. Help! How do I abolish this?
    03-16-2016 08:18 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. I would try rebooting into Safe mode. There seem to be a couple ways to do this:

    1. https://support.t-mobile.com/docs/DOC-23216

    or 2. Restart the Device in Safe Mode - Samsung Galaxy Note5 | Verizon Wireless
    03-16-2016 09:29 AM

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