Why my buttons doesn't work correctly?

[AC Question]

When i turn on my smartphone it start in factory reset menu (chinese menu) and when i try to move down to reboot doesn't work..i press the volume buttons but they dont work....when i try to plug in my phone the volume buttons work but the power button doesn't work....its doing opposite...Help pls

 

[belodion]

It may be best to contact the manufacturer's customer support about that.

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